Privacy Policy

Kingston General Hospital is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, process, and safeguard your information when you visit our website, mobile application, or avail of our medical services.

By accessing or using our Platform or Services, you consent to the practices described in this Privacy Policy.

We may collect the following categories of information:

We may collect information:

• Directly from you when you register, book appointments, fill forms, or communicate with us;
• During hospital visits and consultations;
• Through diagnostic tests and treatment procedures;
• Automatically via cookies and tracking technologies when you use our Platform;
• From third parties such as insurance providers or authorized representatives (where applicable).

We process your information for the following purposes:

• Providing medical consultation, diagnosis, and treatment;
• Appointment scheduling and patient management;
• Billing and payment processing;
• Insurance claim processing;
• Maintaining medical records;
• Regulatory and legal compliance;
• Internal administration and quality improvement;
• Communication regarding services, feedback, and health updates;
• Preventing fraud and ensuring security of our systems.

We process personal data only for lawful purposes and in accordance with applicable laws.

We process personal data based on:

• Your consent;
• Provision of healthcare services;
• Compliance with legal and regulatory obligations;
• Medical emergencies;
• Legitimate interests such as improving service quality and patient care.

We may share your information with:

• Doctors, nurses, and healthcare professionals involved in your care;
• Diagnostic laboratories and medical service providers;
• Insurance companies and TPAs (with your authorization);
• Payment gateway providers;
• Government authorities or regulatory bodies where legally required;
• IT and service providers bound by confidentiality obligations.

We do not sell or rent your personal data to third parties.

Kingston General Hospital implements appropriate technical and organizational measures to protect your personal data, including:

• Secure servers and encrypted databases
• Restricted access controls;
• Regular system audits and monitoring;
• Firewalls and cybersecurity safeguards.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal and medical records:

• For the duration required under applicable healthcare laws and medical record regulations;
• As necessary for legal, insurance, or regulatory purposes;
• Until the purpose for which the data was collected has been fulfilled.

After expiry of retention requirements, data will be securely deleted or anonymized.

Subject to applicable law, you may have the right to:

• Access your personal data;
• Request correction or updating of inaccurate information;
• Withdraw consent (where processing is based on consent);
• Request deletion of personal data, subject to medical and legal retention requirements;
• Request grievance redressal.

To exercise these rights, please contact us at the details provided below.

Our Platform may use cookies and similar technologies to:

• Enhance user experience;
• Analyze website traffic;
• Improve functionality.

You may disable cookies through your browser settings; however, this may affect certain features of the Platform.

Our services may involve collection of data relating to minors for medical treatment. In such cases, consent shall be obtained from a parent or legal guardian in accordance with applicable law.

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of such third-party platforms.

If you have any concerns, complaints, or questions regarding this Privacy Policy or processing of your personal data, you may contact:

Grievance Officer
Kingston General Hospital
Email: info@kingstongeneralhospital.in
[Insert Phone Number]
[Insert Address]

We shall address grievances within the timeline prescribed under applicable law.

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting on the Platform. Continued use of the Platform after such updates constitutes acceptance of the revised Privacy Policy.