Terms & Conditions

Please read these Terms and Conditions carefully before accessing or using the website or mobile application of Kingston General Hospital.

By accessing or using this Platform, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use the Platform.

Kingston General Hospital reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Any changes shall become effective immediately upon being posted on the Platform. Your continued use of the Platform following the posting of revised Terms constitutes your acceptance of such changes.

The Platform may provide users with the facility to make payments online for certain services, including but not limited to appointment bookings, health check-ups, diagnostic services, and other hospital-related services.

If you choose to make an online payment, you may be redirected to a third-party payment gateway for processing the transaction. Such transactions shall be governed by the respective terms and conditions and privacy policy of the third-party payment gateway provider.

Kingston General Hospital shall not be responsible or liable for any loss, damage, delay, or issue arising directly or indirectly from:

• Decline of authorization for any transaction,
• Technical issues during payment processing,
• Payment gateway failures,
• Unauthorized transactions, or
• Any other matter related to third-party payment processing.

The cancellation and refund policy applies only to payments made online through the Platform for appointment bookings.

• If cancellation is initiated by the user, the eligible refund amount shall be processed through the same mode of payment used for the original transaction.
• Refunds shall be subject to the policies and processing timelines of the respective payment gateway or financial institution.
• Refunds, where applicable, shall be processed within 15 (fifteen) working days from the date of cancellation.

Kingston General Hospital reserves the right to determine eligibility for refunds in accordance with its internal policies.

The Platform may contain content including text, data, graphics, images, information, suggestions, guidance, or other materials (“Information”), some of which may be contributed by healthcare professionals.

Such Information:

• Is provided for general informational purposes only,
• Does not constitute medical advice, diagnosis, or treatment,
• Does not create a doctor-patient or healthcare professional-patient relationship between you and Kingston General Hospital or any healthcare provider.

You are advised to consult a qualified medical practitioner for diagnosis and treatment of any medical condition.

In case of a medical emergency, please immediately contact:

• An ambulance service,
• The nearest hospital, or
• A qualified medical professional.

Do not rely on the Platform for emergency medical assistance.

By using this Platform, you consent to the collection, processing, storage, and use of your information in accordance with the Privacy Policy of Kingston General Hospital.

Any information shared by you with Kingston General Hospital or through the Platform may be used for providing healthcare services, improving user experience, and for lawful purposes as permitted under applicable laws.

You are solely responsible for any content submitted by you on the Platform, including feedback, comments, ratings, or reviews.

Kingston General Hospital:

• Disclaims responsibility for the accuracy or legality of user-generated content;
• Reserves the right to remove, modify, or refuse publication of any content at its sole discretion;
• May republish user-generated content across its platforms or affiliated partner platforms.

By using the Platform, you consent to being contacted by Kingston General Hospital through telephone calls, emails, SMS, or other electronic communication methods for purposes including but not limited to:

• Appointment confirmations,
• Service updates,
• Feedback collection,
• Health-related notifications,
• Promotional or informational communication (where legally permissible).

You may opt out of certain communications in accordance with applicable laws.

Kingston General Hospital reserves the right to:

• Modify, suspend, or discontinue any service, appointment facility, health check-up, diagnostic test, scheme, or medical offering at any time without prior notice.
• Remove or modify any content on the Platform.
• Restrict access to certain features or the entire Platform.
• Terminate or suspend your access to the Platform at its sole discretion.

If you have any queries regarding the Platform, services, or these Terms and Conditions, you may contact us at:
info@kingstongeneralhospital.in

If you have any grievance, including discrepancies related to processing of personal information or services, you may contact the Grievance Officer at:
info@kingstongeneralhospital.in

These Terms and Conditions apply exclusively to your access to and use of the Platform and do not modify, alter, or supersede any other agreement you may have with Kingston General Hospital, its affiliates, subsidiaries, or associated entities.